CHRISTMAS & NEW YEAR DELIVERIES

Please click on the link here for our courier’s Christmas and New Year delivery schedules to postcodes across Mainland England & Wales. (See ‘Where do you deliver to?’ below for information about deliveries to other regions across the United Kingdom.)

The cut-off dates are the last order dates for delivery to your postcode either before Christmas or before New Year, and your order must be received by us by 11.00 on this date to avoid disappointment. So, for instance, the last order date before Christmas to a Coventry postcode (CV) is Wednesday 22nd December, with delivery on Thursday 23rd if you order on the 22nd by 11am. For a TR26 postcode (St Ives, Cornwall), the last order date is Tuesday 21st December, with delivery on Thursday 23rd if you order on the 21st by 11am. Our courier does not deliver at weekends or on Bank Holidays.

Please add any seasonal messages and/or specific delivery instructions on the DDWine.uk checkout page, or send an email to howard@ddwine.uk or telephone 07901 391664 as soon as you place your order.

COVID-19

When our courier does deliver your order, they will use their e-Pods to record your confirmation of receipt of delivery. To promote customer safety and adhere to Government guidelines you can opt to sign the e-Pod device, or if you decide not to our driver will take a photograph of your order on the doorstep. This is uploaded to the courier’s system as proof of delivery.  A paper copy will also be left with you. If you are unhappy with these revised arrangements, do let us know as soon as possible either by adding any specific instructions when placing your order on the DDWine.uk checkout page, or by email at howard@ddwine.uk or telephone 07901 391664. 

WHERE DO YOU DELIVER TO?

Currently, we deliver to mainland England & Wales. To enquire about deliveries to Scotland, Northern Ireland or the offshore islands of the United Kingdom, please call Howard on 07901 391664. These locations will be subject to extra shipping costs, and also to alternative time schedules in some instances.

We don’t deliver to P.O. boxes, BFPO and hospitals.

WHAT DOES IT COST?

Orders up to a value of £49.99 carry a delivery charge of £10.99

Orders between £50 and £149.99 carry a delivery charge of £7.99

Orders of £150+ are delivered free of charge

WHEN CAN I EXPECT MY DELIVERY TO ARRIVE?

(For Christmas and New Year delivery schedules, which may be different, please see above.)

We offer standard delivery, Monday to Friday, 8am-5pm. Standard delivery is usually 1-3 days

Depending on your postcode, we may be able to offer you a next day delivery provided your order is placed before 12.00pm the previous day (except of course if you order on a Friday, and then you will receive your delivery on Monday). To see what your standard delivery time is, please click the link here and find your postcode.

When you place an order online, you will be notified by email that the order has been keyed in with the warehouse, and any delivery updates.

DO YOU DELIVER AT THE WEEKEND AND ON PUBLIC HOLIDAYS?

Our apologies, but we don’t deliver at the weekend or on Bank Holidays. Orders placed on our site at the weekend or on Bank/Public Holidays will be processed on the next working day.

INSPECTING A DELIVERY

Do check your delivery on arrival. Naturally, we hope everything arrives in perfect condition, but loss or damage in transit, for example, does occasionally occur. If this is the case, please a) inform the courier so the warehouse can log the details, and b) contact DDWine.uk on 07901 391664 or via email at howard@ddwine.uk so we can get respond to you in no time at all, and resolve the issue.

RETURNS

Obviously we hope you’ll be thrilled with your order, but if you do need to return something just call us on 07901 391664, or email howard@ddwine.uk in the first instance. We will take you through what to do next so we can either replace your product or refund you.

DELIVERY AND RETURNS POLICIES

Finally, please click on the links here for our detailed delivery policy and returns policy.