For private customers
FREE DELIVERY to mainland England & Wales on orders worth £150+ unless otherwise specified (e.g., as in a promotion).
Orders under this value are subject to a delivery charge of £15.99; however, on £50+ orders delivery is £7.99
Note: currently, we’re only delivering to mainland England & Wales.
COVID-19 LATEST UPDATE (05.05.2020) and deliveries
We’re endeavouring to provide as close to normal a delivery service as possible, but your delivery may take a little longer than usual. We’ll keep you informed by phone or email, regardless, and thank you for your patience.
When our courier does deliver your order, they will use their E-Pods to ensure the delivery is tracked. To promote customer safety, and adhere to Government guidelines, you can opt to sign the E-Pod device, or not. If you decide not to, our driver will simply take a photograph of your order on the doorstep. This is uploaded to the courier’s system as proof of delivery. A paper copy will also be left with you. If you are unhappy with these revised arrangements, do please let us know.
Please add any specific delivery instructions when placing your order at the DDWine.uk checkout, or via our email at firstname.lastname@example.org or telephone 07901 391664.
STANDARD DELIVERY (note: please go to CHRISTMAS & NEW YEAR 2020-21 DELIVERIES for last delivery dates to your postcode in the festive period.)
We offer standard delivery to mainland England and Wales, Monday to Friday, 8am-5pm. Standard delivery is usually 1-3 working days. Depending on your postcode, we may be able to offer you a next day delivery provided your order is placed before 12.00pm the previous day. To see what your standard delivery time is, please click the link here and find your postcode.
CHRISTMAS & NEW YEAR 2020-21 DELIVERIES
Please click on the link here for the last delivery dates before Christmas and before New Year.
When you place an order online, DDW.uk will notify you by email that the order has been keyed in with the warehouse, and any delivery updates.
Our apologies, but we don’t deliver at the weekend, or on Bank or Public Holidays. Orders placed on our site at the weekend or on Bank/Public Holidays will be processed on the next working day. We also don’t deliver to P.O. boxes, BFPO and hospitals. See also our Christmas & New Year 2020-21 last delivery dates above.
INSPECTING A DELIVERY on arrival
Do check your delivery on arrival. Naturally, we hope everything arrives in perfect condition, but loss or damage in transit, for example, does occasionally occur. If this is the case, please a) inform the courier so the warehouse can log the details, and b) contact DDWine.uk on 07901 391664 or email@example.com so we can get respond to you in no time at all, and resolve the issue.
Obviously we hope you’ll be thrilled with your order, but if you do need to return something just call us on 07901 391664, or email firstname.lastname@example.org in the first instance. We will take you through what to do next so we can either replace your product or refund you.
DELIVERY AND RETURNS POLICIES